Shipping & Returns

Shipping Policy

Processing and delivery. In stock items ship within 1 to 2 business days, Monday through Friday, excluding holidays. Back ordered items ship in 10 to 15 business days. Exclusive lengths (24", 26", and 28") are made to order and shipping times vary; we will email you an estimate after you order. If any item cannot ship within the stated window, we will notify you promptly with the option of a revised date or a full refund.

Shipping costs. Rates are calculated at checkout based on your location and chosen shipping method.

Order tracking. Once your order ships you will receive a confirmation email with a tracking number.

International shipping. We ship from California to over 25 countries. Customers are responsible for any customs fees or import duties charged by their country. Do not see your country at checkout? Email us and we will see what we can do.

Returns & Exchanges Policy

Return window. We accept returns on unopened items within 14 days of the delivery date.

Condition. Hair must be unopened, unworn, and in its original packaging. For hygiene reasons we cannot accept returns on opened or used hair.

Made to order items. Exclusive lengths (24", 26", and 28") are custom orders and are final sale, except in the case of damage or our error.

How to start a return. Email info@serovahair.com with your order number and reason for return, and we will guide you through the next steps.

Refunds. Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days.

Exchanges. If you would like a different length or shade, contact us and we will help arrange an exchange, subject to availability.

Damaged or incorrect items. If you receive a damaged or incorrect item, contact us within 48 hours of delivery so we can make it right.

Questions? Email info@serovahair.com.